Refund and Returns Policy

Overview

Raven Steelworks products carry a thirty (30) day refund period from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Custom or personalized items (monograms, names, custom text or designs) are made to order and cannot be returned unless they arrive damaged or defective.

How to start a return

Email support@ravensteelworks.com with your order number and the reason for the return. Our customer care team will issue an RMA number. Returns sent without an RMA number cannot be processed.

Ship the item, with the RMA number clearly marked, to:

Raven Steelworks
Attn: Returns Dept, RMA #####
2612 Howard Loop
Salado, TX 76571

You are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping service; we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether the refund has been approved. Approved refunds are processed within 7–10 business days to your original payment method. Original shipping charges are non-refundable.

If you have not received a refund after 10 business days, first check with your bank or card issuer, as posting times vary. If you still have not received it, contact us at support@ravensteelworks.com.

Damaged or defective items

If your order arrives damaged or defective, email support@ravensteelworks.com within 7 days of delivery with your order number and photos of the item and packaging. We will replace the item or issue a full refund at no cost to you.

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same product, email support@ravensteelworks.com.

Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks filed on valid purchases instead of requesting a refund as described above are subject to a $50 fee as set out in our Terms and Conditions.

Contact

Questions about this policy: support@ravensteelworks.com.