Returns and refunds

30-day returns

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If a piece isn’t right for your wall, email us at support@ravensteelworks.com within 30 days of delivery with your order number, and we’ll send you return instructions. The piece needs to come back unused, uninstalled and undamaged, in its original packaging.

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Return shipping

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You cover the cost of return shipping unless the piece arrived damaged or we sent the wrong item. Please pack it the way it came to you so it arrives in the same condition.

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Refunds

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Once the piece arrives back with us and we’ve checked it, we refund the full purchase price to your original payment method within 5 to 10 business days.

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Damaged or incorrect items

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If your piece arrives damaged or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll replace it or refund you at no cost to you.

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Exchanges

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To swap a size or color, return the piece as above and place a new order for the one you want.

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Contact

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support@ravensteelworks.com